Return and Refund Policy

If the product has reached you in a damaged condition or within 1 (one) month or beyond the mentioned expiry date then it may be claimed for a return. The product will be replaced with an identical piece and shipped with no additional charges to you. Please make sure the product and receipt are saved to make such returns. Please inform us within 7 (seven) days (including weekend and holiday) of receiving a damaged/expired product so that we may initiate the return.

If we have mistakenly sent you the wrong product the standard delivery charge will also be refunded. The refund will only done after the receipt of the returned goods at our end and we shall send you your original ordered item/s.

We will not accept used or opened products and they will not be eligible for refund or return. Items purchased through special promotion, sales, or clearance are final sales and not eligible for returns or exchange.

For any additional information, please get in touch with at sales@karmakettle.com

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